Return Eligibility

We accept returns under the following conditions:

• Return request raised within 48 hours of delivery
• Item is unused, unwashed, and unaltered
• Original tags are intact and item is in original packaging
• Item received is defective, damaged, or incorrect

Non-Returnable Items

The following items cannot be returned or exchanged under any circumstances:

• Sale or discounted items
• Items with broken tags or removed packaging
• Items returned after 48 hours of delivery
• Minor color variation due to screen display or lighting differences
• Stitched or customized suits made to order

Exchange Policy

We offer exchanges for the same item in a different size or color, subject to availability. If the requested item is unavailable, a store credit or refund will be issued.

• Exchange request must be raised within 48 hours of delivery
• Customer bears the return shipping cost unless the item is defective
• Exchanged items are dispatched within 3–5 working days

Refund Policy

Refunds are issued in the following cases only:

• Item received is defective or significantly different from what was ordered
• Order cancelled before dispatch (online payments only)
• Item is out of stock after payment has been made

How to Initiate a Return

Follow these simple steps to raise a return or refund request:

• Email us at info@Phullkari.com within 48 hours of delivery
• Include your order number and clear photos of the item
• Our team will review and respond within 1–2 business days
• If approved, ship the item back to our address in Faisalabad
• Refund or exchange will be processed upon receiving the returned item

Damaged or Lost Orders

If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date with clear photos and your order number. We will investigate with our courier partner and arrange a replacement or full refund within 5–7 business days.