Information We Collect

When you visit or purchase from kayseria, we may collect the following types of information:

• Full name, email address, phone number, and delivery address
• Device type, browser, IP address, and browsing behavior on our site
• Order history, wishlist items, and communication records
• Information you voluntarily provide via contact forms or reviews

We only collect information that is necessary to provide you with our services.

How We Use Your Information

Your data is used solely to improve your experience and fulfill your orders. Specifically, we use it to:

• Process and deliver your orders across Pakistan
• Send order confirmations, shipping updates, and receipts
• Respond to your queries and provide customer support
• Send promotional emails and new collection alerts (only with your consent)
• Improve our website, products, and overall shopping experience

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Sharing Your Information

kayseria does not share your personal data with any unauthorized party. Your information is only shared in the following limited cases:

• With courier partners — solely to fulfill and deliver your order
• With payment processors — to securely complete your transaction
• With Shopify — our e-commerce platform that powers Phullkari.com
• When required by law or legal authority in Pakistan

Orders placed on Phullkari.com are delivered within Pakistan via our trusted courier partners. Delivery addresses are shared with logistics providers solely for order fulfillment.

Cookies & Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, keep items in your cart, and understand how customers interact with our site.

• Essential Cookies — Required for the website to function properly
• Analytics Cookies — Help us understand site traffic and performance
• Marketing Cookies — Used to show relevant ads on Meta and Google

You can disable cookies through your browser settings at any time. Note that some features may not function correctly without essential cookies enabled.

Third-Party Services

To run our store efficiently, we work with select third-party services. Each maintains its own privacy policy and data practices:

• Meta (Facebook & Instagram) — Advertising and remarketing
• Google Analytics — Website traffic and behavior analysis
• Shopify — E-commerce platform and payment processing
• Courier Partners — Order delivery across Pakistan

We carefully select partners who maintain high data protection standards. We do not allow third parties to use your data for their own marketing purposes.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse:

• SSL (HTTPS) encryption across the entire website
• Restricted internal access to customer data
• Regular security audits and system updates

While we take every reasonable precaution, no online transmission is 100% secure. We encourage you to use a strong, unique password for your Phullkari account.

Your Rights

As a Phullkari customer, you have full rights over your personal data:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your personal data from our records
• Opt out of marketing emails at any time via the unsubscribe link
• Withdraw consent for cookie tracking through your browser settings

Policy Updates

Phullkari reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our website after any updates constitutes your acceptance of the new policy.

We recommend reviewing this page periodically to stay informed about how we protect your information.